★★ Customer Service Advisor Team Leader
• Responsible for addressing operations, finance, and product inquiries from GPA partners. Primary functions include
o gathering information, troubleshooting issues, triaging requests
o facilitating communication between internal client’s teams and GPA partners until a satisfactory solution is offered.
• Receives and answers customer inquiries on behalf of the client or businesses they represent via email. Provides quality instructions or responses to be able to resolve the customer's issue.
• Handle all customer service needs and support
• Record details of customer conversations and actions taken
Email : firstname.lastname@example.org